《研学旅行服务规范》全文docx

《研学旅行服务规范》全文(1)..............................4

一、总则...................................................4

1.1目的与意义.............................................4

1.2适用范围...............................................4

1.3标准分类与定义.........................................5

二、基本原则...............................................6

2.1安全性原则.............................................7

2.2教育性原则.............................................8

2.3实践性原则.............................................8

2.4发展性原则.............................................9

三、研学旅行服务主体.......................................9

四、研学旅行服务流程......................................10

五、研学旅行服务标准......................................10

5.1旅游行程安排..........................................11

5.2教学内容与方法........................................12

5.3住宿与餐饮标准........................................12

5.4安全保障措施..........................................13

5.5服务质量要求..........................................14

六、研学旅行风险管理......................................15

6.1风险识别..............................................16

6.2风险评估..............................................16

6.3风险控制..............................................17

6.4应急预案..............................................18

七、监督管理..............................................18

7.1管理部门职责..........................................19

7.2服务质量监督..........................................20

7.3信用评价体系..........................................20

7.4违规行为处理..........................................21

八、附则..................................................22

8.1生效日期..............................................24

8.2解释权归属............................................25

8.3修订记录..............................................25

《研学旅行服务规范》全文(2).............................26

一、总则..................................................26

二、服务提供方............................................26

2.1组织机构..............................................27

THE END